Terms of Service

Engagement

By placing an order, you engage CGT Property Valuations to prepare a property valuation report on the terms set out here and in the order confirmation. The order confirmation prevails where there is any inconsistency.

Scope of report

Each report is prepared for the stated purpose, valuation date, addressee and instructing party set out at order. Reliance for any other purpose or by any other party requires our prior written consent.

No tax, legal or financial advice

Our reports state market value — they are not tax, legal or financial advice. The application of capital gains tax, transfer duty, GST or any other tax to your circumstances depends on factors outside the scope of the report. Always consult your registered tax agent, accountant, financial adviser or solicitor.

Customer obligations

You agree to provide accurate information, including:

• Property address, ownership and access details.
• Required valuation date(s) and the purpose of the valuation.
• Supporting documents reasonably requested to prepare the report.

We are entitled to rely on the information you provide. The report may be qualified if information is incomplete or unverifiable.

Fees & payment

Fees are quoted at the time of order. Standard reports are payable in advance unless otherwise agreed. Where invoiced terms apply, payment is due as stated on the invoice. We reserve the right to withhold release of a report until payment is received.

Cancellation & refunds

You may cancel an order before work has commenced for a full refund. Where work has already begun, we may charge a reasonable fee for work performed up to the point of cancellation. Once a final report has been delivered, fees are non-refundable.

Turnaround

Indicative turnaround times are estimates only and depend on access to property information, complexity and external data sources. We will keep you informed if turnaround is at risk.

Intellectual property

We retain copyright and intellectual property in our reports. You receive a non-transferable licence to use the report for the stated purpose. You must not alter, abridge or republish the report without our written consent.

Confidentiality

We treat customer information as confidential and handle it in accordance with our Privacy Policy.

Liability

To the extent permitted by law, our liability under or in connection with the services is limited as set out in our standard valuation report assumptions and qualifications. Nothing in these terms excludes or limits any liability that cannot be excluded under the Australian Consumer Law.

Modifications

We may update these terms from time to time. Updates apply to orders placed after the update is published.

Governing law

These terms are governed by the laws of Queensland, Australia, and the parties submit to the non-exclusive jurisdiction of the courts of that state.

Contact

For any queries about these terms, please reach us via the contact page.